Refund policy
Returns & Refund Policy
Effective Date: July 4, 2026
At LederHosenTailor.com, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please review our Returns & Refund Policy below to understand the conditions for returns, exchanges, and refunds.
How to Request a Return or Refund
If you would like to request a return, exchange, or refund, please contact our customer support team within 14 calendar days of receiving your order.
Please include the following information in your email:
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Your order number
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The reason for your request
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Clear photos if the item is damaged, defective, incorrect, or differs from what was ordered
Email: Contact@lederhosentailor.com
Return Eligibility
To qualify for a return, the following conditions must be met:
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The request must be submitted within 14 days of the delivery date.
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The item must be unused, unworn, unwashed, and in its original condition.
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All original tags, packaging, and accessories must be included.
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The product must not show signs of damage caused after delivery.
Returns that do not meet these requirements may not be accepted.
Non-Returnable Items
The following items cannot be returned or refunded unless they arrive damaged, defective, incorrect, or significantly different from the product description:
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Custom-made or personalized products
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Made-to-measure garments
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Clearance, final sale, or discounted products
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Used, worn, washed, altered, or damaged items
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Products returned without original packaging or tags
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Opened accessories, including belts, hats, socks, or similar items
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Returns requested after the 14-day return period
Exchange Policy
If you wish to exchange an item for a different size or product, please contact our support team within the eligible return period.
After receiving and inspecting the returned item, we will process your exchange based on product availability.
If the requested replacement is unavailable, you may choose another product or receive a refund if your return qualifies.
Refund Policy
Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
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Refunds will be issued to your original payment method.
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Processing typically takes 5–10 business days, depending on your payment provider or bank.
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Original shipping charges are non-refundable unless the return is due to our error.
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Any applicable transaction or payment processing fees may be deducted where permitted.
If your order is cancelled before it has been shipped, you will receive a full refund.
Damaged, Incorrect, or Defective Items
If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible after delivery.
Include clear photos of the item and packaging so our team can review the issue promptly. If your claim is approved, we will provide a replacement or a full refund at no additional cost.
Return Shipping
If the return is due to a change of mind, incorrect size selection, or any reason not caused by our error, the customer is responsible for the return shipping costs.
For approved returns involving damaged, defective, or incorrect items, LederHosenTailor.com will cover the reasonable return shipping costs or provide an appropriate shipping solution.
We recommend using a trackable shipping service, as we cannot be responsible for returns lost during transit.
Return Process
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Contact us within 14 days of receiving your order.
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Wait for return authorization and return instructions.
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Securely pack the item in its original packaging.
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Ship the item using a trackable courier service.
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Share the tracking number with our support team.
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Once your return is received and inspected, we will process your exchange or refund.
Return Address
LederHosenTailor.com
ST #1, Muhallah Sheru
Wazirabad, Gujranwala 52000
Pakistan
Phone: +92 307 6269844
Please include your order number and reason for return inside the package.
Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact us:
Address: ST #1, Muhallah Sheru, Wazirabad, Gujranwala 52000, Pakistan
Phone: +92 307 6269844
Email: Contact@lederhosentailor.com
We are committed to providing excellent customer service and will do our best to resolve any concerns promptly and fairly.